1. Web Browser:
    • Google ChromeThis is the recommended browser to use with the PD Online Courses because it works most consistently with Premium videos.
    • Mozilla Firefox: Make sure you have both the Java and Adobe Shockwave Plugins installed.
    • Regardless of the web browser you use, make sure you are using the most current version of the browser available.
  2. Pop-Up Blockers: 
  3. Cache and Browsing History:
    • The cache acts like short-term memory for your computer and sometimes needs to be cleared. For step-by-step instructions on how to clear the cache for your specific browser, click here
  4. MacBook and Portable Devices:
  5. Operating System:
    • Operating systems like Microsoft Windows and Apple OS X occasionally have upgrades or patches, which should be installed to ensure proper functioning. 
  6. Location Issues:
    • When accessing the PD Online videos at school, there could be an issue with the school network security. 
    • If you are viewing the video at school, check with your IT Admin to see if there are any restrictions on streaming videos. ACSI uses Vimeo as a video hosting service, but some schools restrict access to it. Make sure Vimeo and Campus Learn are whitelisted by your school.
    • Try the course on a home computer or a personal network.
  7. Final Steps:
    • After following these steps, restart your computer and log onto the PD Online Courses. 
    • If viewing issues persist, contact ACSI Care Team for additional assistance.