- Web Browser:
- Google Chrome: the recommended browser to use with the PD Online Courses because it works most consistently with Premium videos.
- Mozilla Firefox: make sure you have both the Java and Adobe Shockwave Plugins installed.
- Regardless of the web browser you use, make sure you are using the most current version of the browser available.
- Cache and Browsing History:
- The cache acts like short term memory for your computer and sometimes it needs to be cleared. For
step-by-step instructions on how to clear the cache for your specific browser, click here.
- The cache acts like short term memory for your computer and sometimes it needs to be cleared. For
- MacBook and Portable Devices:
- Use this is the link for MacBook and Portable Devices only.
- Videos still must be supported with a strong cellphone service or Wi-Fi connection.
- Operating System:
- Operating systems like Microsoft Windows and Apple OS X occasionally have upgrades or patches
which should be installed to ensure proper functioning.
- Operating systems like Microsoft Windows and Apple OS X occasionally have upgrades or patches
Location Issues:
- When accessing the PD Online videos at school, there could be an issue with the school network security.
- If the problem only occurs at school, please contact your IT Director for support.
- Final Steps:
- After following these steps, restart your computer and log on to the PD Online Courses.
- If viewing issues persist, contact ACSI Care Team for additional assistance.
PD Online Courses Video Troubleshooting Print
Modified on: Fri, 3 Mar, 2023 at 1:21 PM
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